Privacy policy
Last updated: 13 February 2026
Aromawave (“Aromawave”, “we”, “us”, “our”) operates our website and online store, and our mobile application for iOS and Android (together, the “Services”). We are owned and operated by Gateway Global Holdings Pty Ltd (ABN 70 681 300 363, ACN 681 300 363), located at Suite 813, 308 Wattle St, Ultimo NSW 2007, Australia.
This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website, make a purchase, interact with our Services, subscribe to marketing, contact us, or use the Aromawave mobile application (“App”). This policy operates alongside our Terms of Service. Where these documents conflict, this Privacy Policy applies to how your data is collected and handled.
By using the Services, you acknowledge that you have read and understood this Privacy Policy.
1. Personal information we collect
“Personal information” means information that identifies you, or could reasonably identify you.
1.1 Information you provide to us
We may collect your name, email address, phone number, billing address, shipping address, and any information you provide when contacting customer support.
1.2 Order and payment information
We may collect order history, transaction details, and payment method details. Actual card numbers are not accessible to us. Payments are processed securely by Shopify Payments, PayPal, Afterpay, and any other payment partners that may be enabled.
1.3 Account information
If you create an account, we may collect your username, password, saved items, preferences, and communication settings.
1.4 Device and technical information
We may collect your IP address, browser type, operating system, time zone, device identifiers, pages viewed, and session activity.
1.5 Usage data
We may collect information about clicks, page views, cart behaviour, time spent on site, and interactions with website features.
1.6 Cookies and tracking technologies
We may use analytics cookies, performance cookies, advertising cookies, retargeting pixels, and Shopify cookies used to operate the store.
1.7 Communications
We may collect information contained in messages sent through email, live chat, contact forms, and social media messages.
1.8 Social media interactions
If you engage with Aromawave on social platforms through likes, comments, tags, or shares, those platforms may share limited information with us depending on your settings.
1.9 Information used by the Aromawave App
The Aromawave App is designed to connect your diffuser to your mobile device via Bluetooth. We keep data collection to the minimum necessary.
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The App does not collect or store personal information such as your name, email address, phone number, payment details, or identity information.
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Diffuser settings you create, such as timer schedules, modes, or custom device names, are stored locally on your device and/or diffuser. They are not transmitted to Aromawave or third parties.
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The App may request access to location services. On Android, location permission is required by the operating system to detect and connect to Bluetooth devices. On iOS, location access is used to detect your current time zone so schedules and timers function correctly.
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Location data is not stored on our servers or shared with third parties. We do not track your movement or use location data for advertising or analytics.
2. How we collect personal information
We collect information in the following ways.
2.1 Directly from you
We collect information when you:
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create an account
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place an order
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contact customer support
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subscribe to emails or SMS
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complete a form
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interact with features on our website or Services
2.2 Automatically
We collect certain information automatically through cookies, pixels, tags, analytics tools, and Shopify’s built-in tracking technologies.
2.3 From service providers
We may receive information from shipping providers, payment partners, email service providers, and fraud-prevention tools.
2.4 From third-party platforms
We may receive information when you connect with us through social media, advertising platforms, or marketing integrations.
2.5 Through the Aromawave App
The App may request device permissions such as Bluetooth and, where required by the operating system, location services to enable core functionality. App settings are stored locally on your device and/or diffuser.
3. How we use your personal information
We may use your information for the following purposes.
3.1 To provide and operate the Services
This includes:
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processing orders and payments
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delivering products
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managing your account
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sending order updates
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enabling returns and customer support
3.2 To personalise your shopping experience
This may include:
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showing recently viewed products
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recommending items
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remembering preferences
3.3 For marketing and advertising
Where enabled, we may use information to:
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send newsletters if you have subscribed
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provide personalised ads on Meta, TikTok, Pinterest, and Google
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measure ad performance
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improve targeting
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retarget visitors using cookies and pixels
3.4 To improve website performance
We may use information to:
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troubleshoot technical issues
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analyse usage patterns
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improve product listings and user experience
3.5 To maintain safety and security
We may use information to:
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detect fraud
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verify identity
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protect accounts and transactions
3.6 For App functionality
We may use information to:
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connect your diffuser to your device via Bluetooth
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apply and store diffuser settings locally
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use your time zone, where applicable, so schedules and timers function correctly
3.7 For legal compliance
We may use information to comply with tax, consumer, payment, and record-keeping obligations, and to respond to lawful requests from authorities.
4. How we share personal information
We do not sell your personal information.
We may share information only when necessary and only with trusted partners.
4.1 Shopify
Our store is hosted on Shopify, which collects and processes data to operate the platform.
4.2 Payment partners
This may include Shopify Payments, PayPal, Afterpay, and any future providers that may be enabled.
4.3 Marketing and advertising partners
Where enabled, this may include Meta, TikTok, Pinterest, Google, and their associated advertising technology tools.
4.4 Shipping and fulfilment partners
We may share information with delivery partners and logistics providers used to deliver purchases.
4.5 Technology providers
We may share information with email platforms, SMS platforms, customer support tools, analytics services, and hosting providers.
4.6 Social media integrations
If you comment, tag, or message us, the interaction may be visible to other users depending on your settings.
4.7 Legal and regulatory authorities
We may disclose information where required by law.
Aromawave App note
The Aromawave App does not use third-party analytics services, advertising networks, or external cloud storage for App settings. App settings remain on your device and/or diffuser.
5. Cookies and tracking technologies
We use cookies and similar technologies to operate the store, enhance performance, and support advertising on the website.
5.1 Types of cookies used
These may include:
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necessary and operational cookies
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performance and analytics cookies
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functional preference cookies
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advertising and retargeting cookies, where enabled
5.2 Pixels and tags used
These may include:
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Meta Pixel, where enabled
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TikTok Pixel, where enabled
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Pinterest Tag, where enabled
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Google Ads and Analytics tags, where enabled
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Shopify behavioural tracking
5.3 Your controls
You may disable cookies through your browser settings, however some parts of the store may not function properly if cookies are disabled.
Aromawave App note
The Aromawave App does not use third-party advertising networks or analytics services for tracking.
6. Retention of personal information
We keep information only as long as necessary to:
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fulfil orders
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support your account
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comply with legal obligations
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maintain business records
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resolve disputes
When information is no longer needed, it is securely deleted or anonymised.
Aromawave App note
Diffuser settings and configurations created in the App remain stored only on your phone and/or diffuser. No App settings are uploaded to Aromawave servers.
7. Your rights and choices
Depending on your location and local laws, you may have the right to:
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access your personal information
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update or correct information
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request deletion, where permitted by law
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opt out of marketing emails
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manage cookie settings
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request a copy of your data
Australian residents are protected under the Privacy Act 1988 (Cth). New Zealand residents are protected under the Privacy Act 2020.
Aromawave App choices
You may disable location services in your device settings, although this may limit Bluetooth detection on Android and scheduling accuracy on iOS. You can also manage Bluetooth and notification permissions through your device settings.
You can exercise most rights by contacting us using the details below.
8. Children’s privacy
The Services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If a parent or guardian believes that a child has provided information to us, please contact us and we will take appropriate steps.
9. Security
While no system is completely secure, we take reasonable measures to protect your information, including:
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encryption where appropriate
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strict access controls
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secure hosting environments
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staff awareness and privacy training
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fraud detection and monitoring systems
Aromawave App note
The App stores diffuser settings locally on your device and/or diffuser and does not upload those settings to our servers.
10. International transfers
Shopify and some of our service providers may store or process information outside Australia, including in countries such as the United States, Canada, the United Kingdom, or the European Union.
We rely on Shopify’s and our partners’ data protection practices and transfer mechanisms to help protect your personal information when it is processed overseas.
Aromawave App note
The App does not upload diffuser settings to Aromawave servers. Where you interact with third-party platforms, such as downloading the App via the Apple App Store or Google Play Store, those platforms may process information under their own privacy policies.
11. Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, the Services, or legal requirements.
Changes take effect when posted on this page, with the updated date shown at the top. We encourage you to review this page from time to time.
12. Contact us
If you have any questions about this Privacy Policy, your personal information, or if you would like to exercise your rights, please contact us:
Email: contact@aromawave.com.au
Address: Suite 813, 308 Wattle St, Ultimo NSW 2007, Australia
Company: Gateway Global Holdings Pty Ltd
ABN: 70 681 300 363
ACN: 681 300 363