Returns & Exchanges
We want you to love your AROMAWAVE purchase. If something isn’t quite right, we’re here to help.
You may request a return or exchange within 30 days of receiving your order.
To qualify, items must be:
- unused and in original condition
- returned with all original packaging and inserts (including manuals, cords, remotes, caps, and protective materials where applicable)
- free from damage, scratches, marks, stains, or strong odours
- for fragrance oils: unopened, unused, and with seals intact (for hygiene and safety reasons)
Sale and final-clearance items are non-returnable unless defective.
Customers are responsible for return postage on change-of-mind returns.
Return shipping is fully covered by AROMAWAVE only if the item is faulty or incorrectly sent.
We recommend using tracked postage. AROMAWAVE is not responsible for lost return parcels.
Email us at support@aromawave.com.au with your order number and reason for return.
Our team will confirm your eligibility and provide the return address and packing instructions.
Once your item is received and inspected, your refund or exchange will be processed within 3–5 business days.
Refunds are issued for the item price only. Original shipping charges are non-refundable unless the item is faulty or incorrectly sent.
Refunds are issued to your original payment method.
If you’d like to exchange your item for a different fragrance, model, or colour, we’re happy to organise this for you (subject to stock availability).
Your exchange will be shipped once the original item is received and inspected.
A standard shipping fee applies to all exchange shipments.
Exchange orders are dispatched within 1–2 business days of approval.
In the rare case that you receive a faulty or damaged item, please contact us within 7 days of delivery.
Please include:
- your order number
- a clear photo or video showing the issue
If the item is confirmed faulty, we will repair, replace, or refund in accordance with Australian Consumer Law.