Returns & Exchanges
We want you to love your AROMAWAVE purchase. If something isn't quite right, we're here to help.
You may request a return or exchange within 14 days of receiving your order.
To qualify for a standard change-of-mind return or exchange, items must be unopened, unused, in original condition, and returned with all original packaging, accessories, manuals, cords, remotes, caps, and protective materials where applicable.
Scent diffusers must be unopened, unused, and returned in their original packaging, with all seals, accessories, cords, remotes, manuals, caps, and protective materials intact where applicable.
Fragrance oils must be unopened, unused and have their seals intact for hygiene, safety and product integrity reasons.
Fragrance notes are provided as a guide only. Scent perception is subjective and may vary depending on personal preference, environment, diffuser settings and usage. A dislike of a fragrance, or a fragrance smelling different to personal expectations, is considered a change-of-mind reason.
Opened or used scent diffusers are not eligible for a standard change-of-mind return. Where no fault is identified, AROMAWAVE may choose to accept an opened or used diffuser return at its discretion, subject to inspection and a 20% restocking fee.
Customers are responsible for return postage on change-of-mind returns, exchanges, and approved discretionary returns where no fault is identified.
If an item is confirmed to be faulty, damaged on arrival, or incorrectly sent, AROMAWAVE will cover or reimburse reasonable return shipping costs in accordance with applicable consumer law.
No restocking fee applies where a product is confirmed to be faulty or where the customer is entitled to a repair, replacement or refund under Australian Consumer Law or, for New Zealand customers, applicable New Zealand consumer law.
Sale and final-clearance items are not eligible for change-of-mind returns or exchanges unless defective, incorrectly sent, or otherwise required by applicable consumer law.
Please contact us before sending any item back. Our team will confirm your eligibility and provide the return address and packing instructions.
Customers are responsible for return postage on change-of-mind returns, exchanges, and approved discretionary returns where no fault is identified.
If an item is confirmed to be faulty, damaged on arrival, or incorrectly sent, return shipping will be covered or reimbursed by AROMAWAVE in accordance with applicable consumer law. This applies to both Australian and New Zealand orders.
For New Zealand returns, customers are responsible for any customs forms, carrier requirements, or return shipping arrangements for change-of-mind returns, exchanges, and approved discretionary returns where no fault is identified.
We recommend using tracked postage. AROMAWAVE is not responsible for lost return parcels.
Email us at support@aromawave.com.au with your order number and reason for return.
If your item arrived damaged, appears faulty, or you received the wrong item, please include clear photos or videos and a brief description of the issue so our team can assess it properly.
Please do not send any item back without contacting us first. Returns sent without prior approval will not be accepted.
Our team will confirm your eligibility and provide the return address and packing instructions.
Once your item is received and inspected, your refund or exchange will be processed within 3–5 business days.
Refunds are issued for the item price only. Original shipping charges are non-refundable unless the item is faulty, damaged on arrival, or incorrectly sent.
Refunds are issued to your original payment method.
Any customs duties, import taxes, government charges, or carrier handling fees paid by the customer are not refunded by AROMAWAVE unless required by law.
If you'd like to exchange your item for a different fragrance, model, or colour, we're happy to organise this for you, subject to eligibility and stock availability.
For change-of-mind exchanges, the item must be unopened, unused, in original condition, and returned with all original packaging, accessories, manuals, cords, remotes, caps, and protective materials where applicable.
Scent diffusers must be unopened and returned in their original packaging, with all seals and protective materials intact where applicable. Fragrance oils must be unopened, unused and have their seals intact.
Opened, used, or unsealed items are not eligible for a standard change-of-mind exchange where no fault is identified.
This does not limit your rights where an item is confirmed to be faulty, damaged on arrival, or incorrectly sent.
Your exchange will be shipped once the original item is received, inspected, and approved.
A standard shipping fee applies to all exchange shipments where no fault is identified.
Exchange orders are dispatched within 1–2 business days of approval.
In the rare case that you receive a faulty, damaged, or incorrect item, please contact us as soon as possible after receiving your order.
Please include:
- your order number
- a clear photo or video showing the issue
If the item is confirmed faulty, damaged on arrival, or incorrectly sent, we will repair, replace, or refund in accordance with Australian Consumer Law or, for New Zealand customers, applicable New Zealand consumer law.