Shipping & Delivery

All orders are processed and dispatched within 0–1 business day (excluding weekends and public holidays). Orders placed before the daily cutoff are often dispatched the same day. Once your order is dispatched, you’ll receive an email with tracking details.

Orders are dispatched from our Sydney warehouse for delivery across Australia and New Zealand.

We ship to Australia and New Zealand with tracking.

Australia Shipping
Standard Shipping (Metro Areas): 2–4 business days
Standard Shipping (Regional Areas): 3–6 business days
Express Shipping: 1–3 business days

New Zealand Shipping
Standard International (Metro Areas): 5–8 business days
Standard International (Regional Areas): 5–10 business days
Express International: 3–5 business days

Delivery timeframes are estimates only and may vary depending on location, carrier network conditions, customs processing, public holidays, or regional delivery areas.

Enjoy free standard shipping on all Australian orders $99 AUD & above.

For Australian orders below $99 AUD, shipping is charged at $9.95 for Standard Shipping or $14.99 for Express Shipping.

Enjoy free standard international shipping on all New Zealand orders NZ$125 & above.

For New Zealand orders below NZ$125, shipping is charged at NZ$12.99 for Standard International or NZ$19.99 for Express International.

Once your order is shipped, you’ll receive an email with a tracking link so you can follow your parcel’s journey.

Please allow time for tracking information to update after your parcel has been collected or scanned by the carrier.

All orders are dispatched from our Sydney warehouse for delivery across Australia and New Zealand.

We deliver to all Australian states and territories, including rural and regional areas.

We also deliver across New Zealand, subject to carrier service availability for the delivery address provided at checkout.

For New Zealand orders, any applicable customs duties, import taxes, government charges, or carrier handling fees are the responsibility of the customer, if charged by the relevant authorities or carrier.

These charges are not controlled by Aromawave and may vary depending on the order value, product type, and destination requirements.

We aim to dispatch orders quickly; however, delivery delays may occasionally occur due to high demand, courier network disruptions, customs processing, public holidays, incorrect delivery details, or regional delivery locations.

We appreciate your patience and understanding if your parcel experiences delays outside our control.